Frequently Asked Questions

No. Beauterna is not a clinic. We are a trusted marketplace that partners only with licensed and accredited clinics, doctors, and beauty clinics.

Beauterna is launching in the Philippines and expanding across Japan, South Korea, Thailand, Singapore, and more international markets soon.

Simply search for a clinic or treatment, compare options, select your preferred schedule, and confirm your booking. Once payment is completed in the app, your appointment is officially secured.

Yes. You may filter and personally choose your doctor, clinic, and desired treatment based on ratings, price, and availability.

Beauterna verifies every clinic and practitioner through licensing, accreditation checks, and identity documentation. Only verified and approved providers are allowed on the platform.

Yes, you may request a reschedule, subject to the clinic’s availability. Rescheduling does not guarantee the same date or time.

You may request cancellation, but please note that all bookings are strictly non-refundable. Once a booking is confirmed and paid, the slot is reserved for you and the clinic allocates staff, materials, and resources in advance.

If a clinic requests rescheduling due to unforeseen situations, they will provide you with the next available appointment. If no suitable schedule is available, Beauterna will assist in transferring your booking to another verified clinic of similar value.

All treatments are paid upfront through the Beauterna app using secure and encrypted payment gateways.

No. To ensure a smooth and verified booking process, all payments must be made through the Beauterna app.

No. All confirmed bookings are strictly non-refundable. This protects clinics from last-minute cancellations and ensures fairness, resource allocation, and scheduling integrity.

We understand situations may change, but Beauterna enforces a no-refund policy for all confirmed bookings. You may, however, request a reschedule where possible.

Yes. Beauterna works only with licensed clinics and professionals. We require valid medical licenses, permits, business documentation, and identity verification before onboarding.

Every patient responds differently to treatments. While we partner only with qualified providers, Beauterna does not guarantee medical results, as outcomes vary per individual.

Beauterna only lists clinics that meet professional medical standards; however, all medical procedures involve risk. Always ask your doctor for full medical guidance before treatment.

Clinics may apply through our website or app. Our team will verify the clinic’s documents, licenses, and qualifications before approval.

Beauterna releases payouts to clinics after completed appointments, minus platform fees or subscription charges.

Clinics must provide: Valid medical/business licenses, doctor’s credentials, clinic photos and service list, and approved pricing and availability.

Yes. Beauterna uses secure, encrypted systems to protect your data and does not share personal information without your consent.

Yes. You may request account deletion through the app or by contacting support.

Any medical notes provided by clinics are kept confidential and handled according to privacy laws.

Yes. Beauterna will soon introduce its own medical-grade product line for partner clinics, including fillers, threads, and skincare.

Yes. Upcoming features include AI Skin Assessment, AI Beauty Concierge, AR Preview, and more premium tools for both patients and clinics.

You may contact us through in-app support or email us at support@beauterna.com.

No. Beauterna does not provide emergency services. For urgent medical concerns, contact your clinic or local emergency hotline immediately.