Privacy Policy

Last Updated: March 2025
Governing Law: Republic of the Philippines (Data Privacy Act of 2012 – RA 10173)

Beauterna (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, and services (the “Platform”).

By accessing or using Beauterna, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of information:

1.1 Personal Information:
- Full name
- Email address
- Phone number
- Date of birth
- Profile photo (optional)

1.2 Booking & Transaction Information:
- Selected clinic/services
- Appointment details
- Payment information (processed via secure third-party gateways)

1.3 Device & Usage Information:
- IP address
- Device type
- Browser type
- App usage data
- Cookies and analytics

1.4 Medical-Related Information (Optional / User-Provided):
- Treatment preferences
- Consultation notes
- Images you voluntarily upload (e.g., before/after photos)

Note: Beauterna does not create medical records. Any medical information is strictly provided by you or the clinic.

2. HOW WE USE YOUR INFORMATION

Beauterna uses your data to:
- Provide and process bookings
- Communicate with you (confirmations, reminders, updates)
- Improve app performance and user experience
- Verify accounts and prevent fraud
- Assist clinics in providing your chosen service
- Comply with legal and regulatory requirements

We do not sell or rent your personal data.

3. SHARING OF INFORMATION

We may share your information only with:
- Partner clinics/doctors (to fulfill your booking)
- Payment processors (for secure transactions)
- Service providers (cloud hosting, analytics, SMS/email systems)
- Law enforcement, if required by law

All partners are required to protect your information and use it only for the intended purpose.

4. DATA STORAGE & SECURITY

Your data is stored using encrypted and secure systems. Beauterna implements reasonable and industry-standard measures to protect your information from:
- Unauthorized access
- Alteration
- Disclosure
- Loss or misuse

However, no electronic storage is 100% guaranteed. You use the Platform at your own risk.

5. DATA RETENTION

We retain personal information only for as long as:
- Your account is active, or
- Necessary to fulfill the purpose it was collected for
- Required by law (audit, compliance, taxation)

6. COOKIES & TRACKING

Beauterna uses cookies and similar technologies to:
- Remember preferences
- Improve performance
- Analyze usage behavior

You may disable cookies in your browser settings, but some features may not function properly.

7. YOUR RIGHTS (UNDER PHILIPPINE DATA PRIVACY ACT)

You have the right to:
- Access your personal data
- Correct or update your data
- Request account deletion
- Withdraw consent
- File a complaint with the National Privacy Commission (NPC) if needed

You may submit a request at: support@beauterna.com

8. CHILDREN’S PRIVACY

Beauterna is intended for users 18 years old and above. We do not knowingly collect data from minors. Accounts found to be underage will be removed.

9. THIRD-PARTY LINKS

The Platform may contain links to external websites. Beauterna is not responsible for the privacy practices of third-party sites.

10. INTERNATIONAL TRANSFERS

Your data may be stored or processed on secure servers outside the Philippines (e.g., cloud hosting). By using the Platform, you consent to such transfers, provided that security and privacy safeguards are maintained.

11. CHANGES TO THIS POLICY

Beauterna may update this Privacy Policy at any time. Continued use of our Platform means you accept any updated terms.

12. CONTACT INFORMATION

For privacy concerns or requests, contact us at:
📩 support@beauterna.com
🏢 Beauterna, Philippines